Intelligent Operations for GSE Maintenance Workshops

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GSE Telematics

Ground Support Equipment (GSE) is critical to keeping aviation operations running smoothly — but maintaining these diverse fleets is a constant challenge. Contract maintenance providers and independent workshops are under growing pressure to deliver faster turnaround times, prove compliance, and meet client Service Level Agreements (SLAs).

Blackhawk.io provides a connected digital platform purpose-built for GSE contract maintenance and workshops. By combining real-time equipment data, digital workflows, and transparent reporting, it enables service providers to deliver efficiency, compliance, and customer confidence at scale.

The Problem

Traditional GSE servicing is often slowed down by:

  • Paper-based processes that delay inspections, sign-offs, and reports
  • Limited visibility into real equipment condition and runtime hours
  • Reactive maintenance cycles that can delay aircraft turnaround time
  • Customer frustration with delayed updates or unclear reporting
  • Competitive pressure as airlines and handlers demand higher transparency in contracts
Pain Points

Traditional GSE servicing often challenged by:

  • Downtime risk: Equipment failures can stall entire ground operations
  • Disjointed data: Records scattered across paper, spreadsheets, and legacy systems
  • Customer expectations: Airlines, airports, and ground handlers now expect real-time visibility
  • Compliance demands: Auditable records are essential to win and retain contracts
  • Competitive tendering: Providers without digital transparency lose out on SLA-driven contracts
The Solution

Blackhawk.io transforms contract maintenance and workshop operations into connected, data-driven services.

  • Connected GSE data: Automate runtime hours, fault codes, and location insights from telematics
  • Smart digital forms: Replace paper with mobile inspections, capturing timestamps, photos, and digital signatures
  • Planned & predictive maintenance: Trigger service based on usage, not guesswork
  • SLA-driven reporting: Automatically measure and share performance against contractual KPIs
  • Customer collaboration platform: Give clients access to real-time service status, asset history, and compliance documentation
  • System integrations: Connect seamlessly with ERP, CMMS, and OEM APIs to eliminate double entry

Key Benefits

Improved Uptime

Predictive maintenance reduces failures and AOG events.

Faster Turnaround

Digital workflows streamline technician and admin tasks.

SLA Compliance as a Differentiator

Automated SLA dashboards and reports prove reliability and contract performance.

Customer Transparency

Airlines, airports, and handlers gain real-time visibility into work orders, service progress, and asset history.

Competitive Edge in Tenders

Providers with a connected digital platform win more contracts.

Regulatory Readiness

Full digital audit trail supports safety and compliance requirements.

Collaborative Service Delivery

Shared digital portals improve communication and strengthen long-term customer partnerships.

Scalability

Grow your workshop or contract coverage without increasing admin overhead.

Continuous Workshop Performance Improvement

Benchmark service workshops with KPI leaderboards.

Better GSE Procurement

Select replacement GSE based on actual performance: GSE reliability and Total Cost of Maintenance per operating hour.

Who It Helps

Contract Maintenance Providers

Stronger competitiveness, SLA-backed reporting, and higher efficiency.

Independent Workshops

Digital-first operations that attract and retain major clients.

Airlines, Airports, and Ground Handlers

Reliable partners with proven service transparency.

Technicians & Field Engineers

Mobile-first tools that simplify work and reduce paperwork.

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Ready to deliver efficiency, compliance, and customer confidence at scale?

Let’s talk about how connected GSE can power your next generation of service.

Book A Demo & Get Pricing