Fix It Fast
Breakdown, Reactive, Run-to-fail and Unplanned Maintenance
Minimize Mean Time To Repair (MTTR). Get repair crews where they’re needed, with what’s needed, when needed.
The Problem
Maintenance managers, equipment operators, and finance managers recognize the importance of getting broken machinery back into service quickly. But it’s not easy. Downtime is expensive. Unplanned downtime is even more expensive.
Getting accurate equipment make, model, and year details, is hard.
Knowing where to go, accurately, is hard.
Knowing the nature of the breakdown before heading to site, is hard.
Capturing maintenance histories that can be accessed in the field, is hard.
Taking the right consumables, parts, spares, and tools into the field, is hard.
The Solution
Blackhawk’s Reactive Maintenance Module, Smart Digital Forms Module, and QR Tags.
Blackhawk’s Reactive Maintenance Module allows equipment operators to quickly notify maintenance managers of a breakdown. Using a QR Tag strategically installed on assets, and the operator’s mobile phone, requesting a work order via Blackhawk’s Reactive Maintenance Module is as simple as scanning the QR code, and entering a few details.
[GIF here – how to log a reactive maintenance job]
[GIF here – Smart Digital Forms functionality]
And with that, Maintenance Managers have the best information available to dispatch a repair crew.
The make, model, and year of the equipment is known, having already been linked to the unique QR Tag.
Asset location is known, with GPS or address details provided by the operator when logging the fault.
What’s wrong is known, with operators able to photograph damage, and provide details of any visible error codes / warnings.
The maintenance history of every asset is known, and readily available to repair crews in the field via Blackhawk’s Smart Digital Forms Module.
The consumables, parts, spares, and tools to take, are known, giving every chance of a fix in one visit.
The Benefits
Lower Mean Time To Repair (MTTR)
Better service quality makes operators happy.
Lower costs to serve
More first-time fixes, more time on tools, greater output of repairs.
Lower dispatch time
Know where you’re going, what you’ll be doing, and what you need to take, fast.
Lower admin time
Digitize everything, access information from anywhere, find records fast.
Who Benefits
Operators
Less unplanned downtime, less disruption to production.
Maintenance & Service Departments
More first-time fixes, lower costs to serve.
Finance
Lower direct costs to maintain, lower opportunity costs from lost production.