Deliver smarter service, higher performance, and stronger loyalty

Service contracts and key accounts are won and lost on performance. With connected equipment, digital workflows, and automated SLA reporting, you can prove your value — every day. Blackhawk.io helps service and maintenance providers move from reactive to proactive operations, turning data and transparency into your strongest competitive advantage. Whether you manage equipment maintenance for fleets of assets, machinery, or facilities — Blackhawk.io connects your people, your assets, and your clients into one intelligent maintenance ecosystem.

Top 3 Benefits

  • Become the preferred partner for major accounts. Build long-term stickiness with clients through performance transparency, data-driven insights, and proactive maintenance delivery.
  • Improve service delivery and response times. Digitised job workflows, automated updates, and real-time equipment visibility drive faster repairs and reduced downtime.
  • Prove your performance with SLA transparency. Automated KPI and SLA dashboards demonstrate your service quality and differentiate you from price-only competitors.

Top 3 Pain Points Solved

  • Competing on price alone in contract tenders. Without clear evidence of service quality or reliability, maintenance contracts are won or lost purely on cost.
  • Reacting to problems and struggling to deliver real-time transparency and proof of service. Without live SLA tracking or automated reporting, it’s difficult to show performance and ROI.
  • Paper-based processes slowing job turnaround and communication. Manual job cards, handwritten forms, and phone calls leads to missed updates, slow approvals, and limited visibility into job progress and asset condition.

Top 3 Capabilities

  • Connected Equipment = Proactive Maintenance. IoT-connected assets enable runtime-based servicing, predictive fault detection, and automated alerts before breakdowns occur.
  • Digital Service Requests – No App Required. Clients can scan a QR code on the asset to instantly raise a service request and view asset condition status without needing a login.
  • Automated Reporting & SLA Tracking. Real-time dashboards show job progress, asset uptime, and SLA performance metrics — giving clients full visibility and you full control.