What happens when a leading equipment distributor wants to turn aftersales into a competitive advantage? They call in Blackhawk.io, the behind-the-scenes experts that build world-class connected service platforms.

That’s exactly what Youngman Richardson (YR) did—and the result? YR Connect: a game-changing digital brand channel powered by NEEDME.com. In this exclusive 13-minute video interview, Phil Fairfield from Youngman Richardson shares how:

  • YR Connect transformed aftersales into a customer loyalty powerhouse
  • The platform gives real-time equipment insights to customers, making their lives easier
  • A smart, connected ecosystem drives service efficiency, revenue, and uptime

NEEDME.com is more than a platform—it’s an AI-powered assistant that makes YOU the hero. Whether you’re managing fleets, equipment, or operations, we help you work smarter, not harder.

And behind the scenes? Blackhawk.io, your white-label technology partner, delivering seamless connected services that make your brand shine.

Watch the interview to see how YR Connect changed the game!

If you want to understand how Blackhawk and NEEDME can help you improve parts sales and customer loyalty, get in touch today…