Intelligent Operations Goes Mainstream — Blackhawk.io Leads the Charge
“Blackhawk.io has created a global Intelligent Operations platform that helps industrial enterprises reduce downtime, increase asset productivity, and automate compliance — using connected equipment data, AI and digital workflows.”
Perhaps the biggest shift this year wasn’t just technological — it was conceptual. The market is catching up to what we’ve been building for years.
Intelligent Operations — once a niche term — is now recognised by Gartner as an emerging industrial category. And Blackhawk.io is widely regarded as one of the most advanced real-time intelligent operations platforms in use today.
Our technology is proving that:
- AI-powered process automation improves performance
- Real-time status and event tracking cuts downtime
- Predictive maintenance reduces costs and lifts asset lifespan
- Digital workflows ensure consistency, compliance, and accountability
- Smart forms eliminate paper and accelerate service turnaround
- And integrated operational intelligence drives better decision-making at every level
The AB Equipment → Air New Zealand program became a standout example of what’s possible when a service provider and operator are connected through a single intelligent operations layer. Faster turnaround, increased uptime, transparent SLAs, and data-driven collaboration — exactly what the aviation sector has been demanding for years.
Customers aren’t just adopting telematics.
They’re adopting intelligent operations.
AI-powered process automation and optimization is driven by the quality and accuracy of the data ingested by the system, normalized and then efficiently shared with other applications within your IT ecosystem to ensure all systems are enriched with the latest information available.
