For equipment owners and operators, ordering the right part or service kit at the right time shouldn’t be a hassle. But too often, customers are left chasing down part numbers, digging through old invoices, or waiting on hold—when they should be focusing on the job at hand.

That’s where NEEDME.com (powered by Blackhawk.io) comes in.

Our connected equipment platform turns complex aftersales tasks like ordering parts and service kits into a simple, seamless experience—driven by real data, proactive insights, and mobile-first tools.

The Traditional Pain Points of Parts Ordering

Ordering parts can be frustrating and time-consuming for equipment customers. Some of the common challenges include:

• 🔧 Uncertainty around part numbers

• 📞 Manual phone or email requests with long response times

• 📄 Lack of access to past service history or recommended kits

• ⏳ Delays caused by missing asset details or miscommunication

These issues can lead to extended downtime, incorrect parts, and missed service windows—all of which cost time and money.

NEEDME.com: Data-Driven Ordering Made Simple

NEEDME.com removes the guesswork. Here’s how we make it easy for customers to get the parts they need—fast:

✅ Smart Asset Profiles

Each connected asset has a digital profile that includes its make, model, serial number, service history, and telematics data. This ensures that customers are always ordering the correct parts for the right machine.

🔧 Pre-Configured Service Kits

NEEDME can recommend parts and service kits based on real usage data—like hours operated, mileage, or last completed service. These kits can be configured by the dealer or OEM based on OEM recommendations, such as 500-hour or 2000-hour service intervals.

📲 Mobile-First Requests

From a simple QR code scan on the machine or via a mobile link, customers can trigger a request for a part, service kit, or even a full-service booking directly from the field—no app downloads or logins required.

Proactive Messaging That Converts

One of the most powerful features of NEEDME is its ability to support proactive planned maintenance campaigns.

Here’s how it works:

• NEEDME tracks asset usage (via telematics or manual data).

• As an asset approaches a service milestone, the system can automatically send an SMS or email to the customer or asset manager.

• The message includes a link to either:

  • Book a full-service visit with the dealer, or

  • Order the correct parts kit for self-servicing.

This simple, timely notification reduces the need for follow-up calls and eliminates confusion over what parts are required. Customers appreciate the convenience—and dealers benefit from increased parts sales.

🚀 Real Results: Youngman Richardson

One of NEEDME’s dealership customers, Youngman Richardson, has seen remarkable success with this approach. By using proactive SMS messages to remind customers about upcoming service and offer direct links to pre-configured parts kits, they sold more parts in a single quarter than they did in the entire previous year.

It’s a clear demonstration that when you make it easy to buy, customers do: Read more>>

Real-World Benefits

• 🔁 Repeatable processes: Customers can reorder common kits with one tap, saving time on routine maintenance.

• ⏱ Faster turnaround: Reduce time-to-quote and time-to-ship with structured digital requests.

• 💬 Improved communication: Dealers receive all relevant data upfront, minimizing clarification calls.

• 📈 Increased loyalty: Easy, mobile-first service keeps customers coming back.

• 📊 Higher parts revenue: Proactive campaigns drive measurable results in sales.

A Better Experience—for Dealers, OEMs, and Customers

By combining real-world equipment data with intelligent digital workflows, NEEDME.com gives both sides of the service relationship what they want: less friction, fewer delays, and better outcomes.

For equipment dealers and OEMs, NEEDME is more than a service tool—it’s a proven driver of parts revenue and customer satisfaction.

Want to see how this works in your network? Let’s talk.