How do we order pizza? Or book a taxi? How to we travel? The smartphone has changed customer behaviour in almost every facet of life.
With 92% of New Zealanders now own a smartphone (Statista, 2022) and 5G mobile broadband is almost everywhere, customer service is evolving. In the 16 years since the smartphone was launched we’ve seen huge changes in how customers choose to engage services across every industry. Is your business still running on diesel and phone calls?
Customer Service Made Easy: NEEDME.com is a digital customer service platform for service providers, making it easy to provide convenient and accessible online service experiences. It connects equipment, customers and service providers together to a world of services and asset information, ensuring optimal uptime through proactive servicing.