Customer service has transformed over the last 16 years since the launch of the smartphone. Customers today expect businesses to provide services via the convenience of their smartphones. Ask yourself, when did you last ring to arrange a taxi, or order a pizza, or book a hotel room?

NEEDME.com is a digital customer service platform for aftersales, making it easy to provide your customers with convenient and accessible online experiences. It connects equipment, customers and providers together to a world of services and asset information, ensuring optimal uptime through proactive maintenance. It provides a single pane of glass to manage all your customer service opportunities, giving you oversight of upcoming maintenance requirements, customer engagement and real-time breakdown events.

Key Benefits:

• Grow revenue with lower costs
• Increase productivity with automation and less administration
• Improve customer satisfaction and loyalty
• Automate proactive customer engagement
• Enable customers to simply “scan-for-service”

Key Features:

• Automatic notifications via SMS or email when service is due
• Optional IoT devices (that you can easily install yourself) to monitor engine runtime for on-time servicing
• Links to online service options (which you control and manage) such as request a service booking or order a parts kit
• Unique, rugged QR codes
• Dedicated asset webpage including asset details service history and digital reporting of inspections and breakdowns
• Links to relevant asset documents and files
• Asset location updates