IoT Solutions for Dealerships
Blackhawk.io helps machinery dealerships who want to grow after-sales revenue, adopt a proactive service approach, and enable new business models by delivering a connected digital customer experience with integrated IoT data; unlike the unaware, reactive relationship dealers often have with their customers today.
If your dealership would like to increase your workshop’s parts and service sales and improve customer satisfaction and loyalty, Blackhawk is the global leader in growing aftersales business.
STOP REACTING and START BEING PROACTIVE
Proactively contact customers for planned maintenance based on scheduled (date) reminders and operating hours or distance milestones.
Enable customers to effortlessly report unplanned breakdowns without having to make endless phone calls. Customers can report issues via their smartphone and provide details such as location data and photos that phone calls cannot.
Blackhawk provides an easy to start and expand range of white-label customer engagement and asset connectivity solutions, including:
01.
Reminders for Planned Maintenance
Send scheduled SMS service reminders for specific machines or vehicles to your customer’s smartphones. Connect with customers, help ensure machine uptime and attract more parts and service business.
02.
Unplanned Maintenance Reporting
Tag customers assets with a rugged QR code unique to their asset. Whenever that asset requires servicing (planned or unplanned) your customer’s can simple scan the QR code to book in their asset, and report any breakdown issues, including providing photographs and location data.
03.
Maintenance Milestones
Provide your premier customers with your own branded service app. Your customers can see information about all assets sold and serviced by you. Through the app customers can record inspections, add photos, view asset location and view service history and warranty details. In combination with optional IoT connectivity (GPS tracking) customers can receive maintenance reminders for runtime hours or mileage. Customers can also chat with your service team and receive updates on maintenance jobs such as when a technician is in route to their location or when breakdowns have been resolved.
04.
IoT Machine Monitoring
Blackhawk provides a range of asset connectivity options depending on the needs and value of the asset. From simple Bluetooth data updates via your App, to real-time CANbus and GPS monitoring, you can deliver high value utilization and asset status information to your customers and maintain a constantly up-to-date planned maintenance database for proactive servicing. Turn around reactive servicing, improve asset uptime, and provide your customers with unsurpassed proactive aftersales service that they will love you for.
Blackhawk creates a modular solution allowing your business to start off small, or mix-and-match capabilities depending on how you want to grow your aftersales business.
You can deploy modules at a single workshop branch or for specific customers. You can choose to connect some or all machinery at any time.
Blackhawk provides various integration options to connect your IT ecosystem into a single source of truth. We offer extensive value in bringing together islands of information into one cohesive view. Whether this is updating parts and inventory ERP systems, CRM systems or integrating OEM telematics data, Blackhawk can connect your systems or your customer’s for efficient data utilization.