IoT Solutions for Workshops & Maintenance Engineers
Blackhawk.io helps workshops and maintenance providers who want to grow service opportunity and revenue, adopt a proactive service approach, and enable new business models by delivering a connected digital customer experience with integrated IoT data; unlike the unaware, reactive relationship workshops often have with their customers today.
If you would like to increase your workshop’s parts and service sales and improve customer satisfaction and loyalty, Blackhawk is the global leader in growing service businesses.
Blackhawk provides an easy to start and expand range of white-label customer engagement and asset connectivity solutions, including:
02.
Unplanned Maintenance Reporting
Tag customers assets with a rugged QR code unique to their asset. Whenever that asset requires servicing (planned or unplanned) your customer’s can simple scan the QR code to book in their asset, and report any breakdown issues, including providing photographs and location data.
03.
Maintenance Milestones
Provide your premier customers with your own branded service app. Your customers can see information about all assets sold and serviced by you. Through the app customers can record inspections, add photos, view asset location and view service history and warranty details. In combination with optional IoT connectivity (GPS tracking) customers can receive maintenance reminders for runtime hours or mileage. Customers can also chat with your service team and receive updates on maintenance jobs such as when a technician is in route to their location or when breakdowns have been resolved.
04.
IoT Machine Monitoring
Blackhawk provides a range of asset connectivity options depending on the needs and value of the asset. From simple Bluetooth data updates via your App, to real-time CANbus and GPS monitoring, you can deliver high value utilization and asset status information to your customers and maintain a constantly up-to-date planned maintenance database for proactive servicing. Turn around reactive servicing, improve asset uptime, and provide your customers with unsurpassed proactive aftersales service that they will love you for.
Modular Solution
Blackhawk creates a modular solution allowing your business to start off small, or mix-and-match modules depending on how you want to grow your service business and connect your customers. You can deploy modules at a single workshop branch or for specific customers. You can choose to connect some or all machinery at any time.