Aftersales Growth
For maintenance and repair businesses, growing new customers and service opportunities is a fundamental challenge. Blackhawk specialises in connecting aftersales and maintenance providers with their customers needs in ways that are simple, convenient, and compelling.
One of the biggest challenges for any service business is mindshare and creating unique service selling propositions that set them apart and make customers want to engage your services, time and again.
Blackhawk.io helps workshops and maintenance providers who want to grow service opportunity and revenue, adopt a proactive service approach, and enable new business models by delivering a connected digital customer experience with integrated IoT data; unlike the unaware, reactive relationship workshops often have with their customers today.
Grow service opportunities by proactively contacting customers when planned maintenance milestones are reached
SMS
SMS/text customers when scheduled maintenance is due (date). Link customers to online booking forms for effortless engagement.
QR Codes
Provide QR codes so customers can easily scan their asset to book in a planned service or report an urgent breakdown (allow customers to provide location details and photographs). Customers can also use QR codes to open inspection forms and track their own mileage or runtime hours.
IoT
Fit a range of IoT devices to monitor runtime and provide service reminders based on engine hours.
APP
Provide customers with a branded service mobile app they can use to book in service jobs and receive updates and notifications for when the service technician is on the way to their job, when it’s finished, and prompt for feedback on the service and the technician.
Modular Solutions
Choose from our modular solutions to enable scheduled reminders, alert for planned maintenance milestones such as mileage or runtime intervals and provide an effortless way of reporting unplanned breakdowns either via QR code scan or mobile application.
Exceed Expectations
Provide key customers with rich utilisation data, showing where their assets are, productivity time, maintenance plans and record electronic forms such as pre-start inspections or post-hire reports. Deliver on customer KPI’s exceed their expectations and record their feedback quickly and easily.
Why Aftersales Growth Works
Blackhawk combines proven, measurable marketing and contact methods with a fully branded and managed SaaS portal, a flexible range of IoT devices and integrated data systems. The outcome of using Blackhawk is a transformation in parts and service growth, increased customer satisfaction and loyalty and a more proactive and efficient mode of service for your team and management.
01.
Timely contact with service reminders results in 35%-40% greater service uptake.
02.
SMS messages have an exceptional 99% open rate, with 96% of recipients opening SMS messages within 3 minutes of receiving them.
- 58% of consumers say that texting is the best way for businesses to reach them quickly (only 21% prefer phone calls or email)
- 82% of email users receive +25 emails/day. But only 25% of businesses use text messaging for marketing and promotions
03.
QR tags are an increasingly accepted method of customer engagement.
- 87% of smartphone users have scanned a QR code at least once in their lifetime. 36% use a QR code at least once per week.
- COVID-19 has rapidly increased awareness and acceptance of QR code interactions.
- According to a study by Blue Bite:
- 96% growth in QR reach from 2018-2020
- 94% growth in number of QR interactions from 2018-2020
- 98% growth in number of interactions per active QR object from 2018-2020
- Juniper Research predicts 5.3 billion QR code coupon redemptions in 2022
